Refund Policy

Exchanges

Unfortunately, at this time we do not offer exchanges for change of mind.

Returns for Change of Mind

Unfortunately, as our items are custom-made to order, at this time we do not offer returns for change of mind.

Cancellations

You have the right to cancel this contract within 4 hours from the time you placed your order, pending your order has not been printed, without giving any reason. The cancellation period will expire after 4 hours from the day on which you acquire, or a third party other than the carrier and indicated by you places the order. To exercise the right to cancel, you must inform us by email - support@coastal-co.com of your decision to cancel this contract by a clear statement. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Faulty or Damaged Items

We stand by our 100% happiness guarantee. If your item arrives damaged or faulty, please email the following information to support@coastal-co.com

- Order number
- Name of customer
- Email address used when placing the order
- Reason for filing the complaint
- Item number for the faulty item